Shipping Policy
Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our Shipping Policy.
Processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
​Shipping rates
Unless free shipping is offered as per the product page, shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur. Newtracs ships to addresses within Australia only.
| Product / weight | Shipment method | Estimated delivery time | Cost |
|---|---|---|---|
| Stickers (max 5) | AusPost Standard | 3-5 business days | $2.00 |
| 50g - 1kg | AusPost Standard | 3-5 business days | $9.95 |
| 1kg - 11kg | AusPost Standard | 3-5 business days | $14.95 |
| > 11kg | AusPost Standard | 3-5 business days | $19.95 |
Damages
Newtracs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
We offer a full money-back guarantee for all garment purchases made on our website (not applicable to stickers). If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.
The item must not be worn and must still have original packaging / tags.
After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.
